Using VSee

Follow these steps for your device (computer, smart phone, tablet) a few minutes before your live video consultation or psychotherapy appointment:


  1. From your computer, log on to VSee and join Gramercy’s Waiting Room. Only your provider will see your information. Access the Waiting Room using this link:
  2. Enter your name and click Enter Waiting Room.screen-shot-2017-03-03-at-11-10-40-am

iPad or iPhone:

  1. For first time users, download “VSee Waiting Room” in App Store.
  2. Enter the Gramercy Waiting Room by using Room ID: gramercypsych

Operating System Requirements:

Windows XP SP3, Vista, 7, 8, 10 (RT is not supported)
Mac OSX 10.7 (OSX 10.6 is no longer being updated, but old version may be downloaded)
iPad: iOS 8 or later, iPad 2 and newer, iPad mini 1st & 2nd generation, iPhone 4s and newer
Android: 4.0.3 Ice Cream Sandwich or later, dual core CPU, NEON compatible ARM processor (ATOM processor is not supported)
recommended devices: Samsung Galaxy S3, Galaxy S4, Galaxy S5, HTC One, HTC One M8, Nexus 5, Samsung Tab 4 10.1


VSee tutorials are available for the following operating systems:
Google Chrome
Internet Explorer 9 and above users (it doesn’t work with older versions of IE)
Firefox users
Mac / Safari users

Click here to learn what to expect from your live video therapy session with your therapist.




vseelogo216x70-1 Gramercy uses VSee HIPAA-compliant telemedicine technology – Used by NASA astronauts aboard the International Space Station